Privacy Policy

Our return and replacement policy is as follows:

If you encounter any issues with your purchase, please feel free to contact us. We will do our best to assist you. However, your purchase is eligible for return or replacement if it meets the following conditions:
– If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
– If the product you receive has a genuine quality or manufacturing defect.

Please note that our products are handcrafted by traditional craftsmen in rural India, resulting in unique products that may have slight differences from each other.

If your purchase meets our return criteria as stated above, please email us at care @craftmitra.in or contact our WhatsApp support team at +91-9509285086 within 5 days from the delivery date, providing the following information:

– Order number
– Product image
– Specify the reason for the return, and in case of a defective or incorrect product, please share the product image as well.

Upon understanding the reason for the return, we will provide you with the option for exchange or replacement for your purchase. If you wish to return the product, please inform us and we will arrange for a reverse pickup from your location. Once the pickup is delivered back to us, we will initiate the refund procedure, and the refunded amount will be credited to the original mode of payment within 7-10 business days. For COD (Cash on Delivery) orders, the refund will be made only through Bank Transfer and will exclude the COD fee of Rs 49.